Can't paste emails that contain pictures in V 6.6
We used to paste whole emails into Text area fields, the pictures would be stripped out but the rest of the email would paste including any tables. Now that we've updated to version 6.6, we just get a red "X" when we try to paste any emails containing a picture. We thought to convert the emails to plain text as a work around but then this damages the needed table data in the emails. Please help.
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It's a text area field, we paste emails that are relevant to our incidents within the tool. The images get removed, but Archer used to automatically do this. If I had an email chain over 4 days, I could paste the whole chain in at once, and Archer would automatically remove the pictures and keep everything else including tables. Now we need to manually select around the pictures, a time consuming task in a long email chain.
Hey Guys, Thanks for the info, In my case I don't really need the image. They're usually email signature images and things of that nature, so ideally I'd like to paste a large email chain in and just skip the pictures. However, if it would allow the team to paste in emails simply as we used to do, I'd be okay saving the pictures. However I've now added the image field to the Sub-Form in question and when I attempt to add an email with a picture it still isn't working and I receive a red "X", do you know if there are any admin settings that were also added in association with this field? Maybe I need to ask CIO to change a setting? Thanks Ryan
Sounds to me like you might have a permissions issue, whereby the system is able to save the image successfully, but for some reason the web UI isn't able to retrieve it.
I created a test email to myself and included 1 picture of an apple in the email. When I try to upload the email text and picture together it doesn't work. If I just copy and paste the apple pic into the text box, that does work?
In the meantime, we're copying emails as plain text, the result is our tables get screwed up and referring to this data is less valuable than it used to be. Would appreciate if we could get back to the point where we can paste a combination of email text and images into an Archer text area field in one step. And just to reiterate, I was fine with the way it worked prior to version 6.6 where the images would just be removed, and the text and tables would remain.