Can you auto populate a new Incident record from a previous record in a different application?
We would like to create a "Request" record (using the Contact Mgmt on demand app) and if the request turns into an incident we would like to have the "like" fields auto populate from the request to the incident. As an example, a user creates a new "Request" record and chooses the applicable location (using a cross-reference to the Facilities app), the request then turns into an incident and when that record is created the location is auto-populated (matching the request).
You can consider creating an Archer-Archer data feed to automate the population of fields.
The feed can set to run every 10-15 minute duration based on system capacity.
Ok, in that case, I suppose you need to reach out to RSA Support to create the feed. Calculated fields can auto-populate the fields based on association, but cannot auto-create linkages/or create new records.