Customize Email Button
Is there a way we can customize email button available on a record for an application. Thinking about customizing the subject line to display other fields in the record and not just the tracking ID upon clicking it.
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If you setup "On Demand Notification Templates", then those will show up in the options when you click the email button. You can configure recipients, subject and body in there.
Yes, there's a way to do this with custom object.
When you go to AWF, the emails you set up will be included there and we did not want our users to be able to select or see the additional emails.
So, using custom object we override the email button. When you click the email button, it opens email and populates the subject and the body.
I plan to post the code shortly. Stay tuned...
Here's a link to the post... https://community.rsa.com/message/901902