Displaying Multiple Levels in a Cross-Reference
I need some assistance on implementing the following: within a single record, there is a cross-reference field to a multi-level application). When I run the XML data feed to import the data and populate the record, all the data successfully transfers, however when I go to see the imported record (in the view mode of that record), only Level 1 information of the cross-reference field is displayed. My challenge is how do I make it so that that record displays Level 1 information and Level 2 information.
I.e. display the information in the following way:
View Mode of the Record
Cross-referenced Field Information:
- Community Thread
- Forum Thread
- RSA Archer
- RSA Archer Suite
My guess that it would be somewhere in the Cross-reference Field Properties page -> Options tab. I tried manipulating and adjusting Display Control, Options, and Record Lookup Configuration sections, but could not get it to work. Any information would be much appreciated! Thank you!
Have you tried the "Tree Display" option? That seems to be the closest thing I can find to what you're looking for. It shows all of the levels down to the item you have selected when you use that option.