I am trying this in policies application where policy,area and section levelled application. Policy description is working fine though it has double quotes. I am unable to print the Area description field in mail merge. if it is having anything in double quotes like "important".
Any help will be appreciated.
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The syntax looks fine. Though one thing, you only need \!format "html:[field alias]" switch for only text fields configured for text area. So try cleaning that up and see.
If not, try taking out the if statement around the field code for Area and see if the content outputs.
You could also see if this template works, https://community.rsa.com/docs/DOC-16518
If the link to the template I proved isn't working then I'd check the alias for the cross-reference to the Area is correct. Also make sure there isn't more than one cross-refences to the Area level; you could be selecting the wrong one in the mail merge template.