I am using RSA Archer version 6.5. I have an 'help' application called Notification, that collects all overdue questionnaires so that one user that needs to fill in more than one questionnaire, will receive one notification and not as many as questionnaire they need to fill. I have a subscription notification that should send this notification to the record permission field 'Owner'. It worked once, now is no longer working. I tried to send manually the notification to the system admin, and the emails are being delivered. So I really have no clue what is going wrong.
Does anyone have suggestions or tests I can make?
Many many thanks!
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Hello David, this was happening for all users but the sysadmin. And no..I checked and they didn't have access to that application. Once I gave them read right, the notification has been delivered.
Thank you so much for your hint!!