Notifications not getting triggered in 6.3 P3
In my 6.3 P3 instance, the notifications are not getting triggered. The jobs are automatically coming in the Failed jobs in Instrumentation in Archer Control Panel. The SMTP connection is working fine and can be tested. But none of the notification jobs are getting triggered.
Attached is the log generated and the screenshot of ACP.
- 6.3 P3
- archer 6.3
- Community Thread
- Forum Thread
- Notification Issue
- RSA Archer
- RSA Archer Suite
Well, it fails at trying to construct message body. And I see that one of the errors says about wrong character.
Try to change notification body and see if it would run.
Message>'&lt;', hexadecimal value 0x3C, is an invalid attribute character. Line 1, position 998.</d2p1:Message><d2p1:Source>System.Xml</d2p1:Source><d2p1:StackTrace>
Thanks for the quick response.
We are having some custom scripts in our notification body. Would that have caused this issue?
I will test by removing it.
Tried that and removed the custom code completely and tested. I also created a separate notification but with no special content.
But it failed in both cases. What can be the cause now?
Interesting. In such a case, I would open the ticket to the RSA support. seems like your content creation is failing.
You can also try to create Table content notification with no own template used, but default RSA. Might be template header or footer are also causing the issue.