Some users arent able to login to Archer 6.6
we recently upgraded to Archer 6.6. While most users are able to login to archer, couple of users aren't able to login. Their SSO seems to be fine. we have 4 web servers. Can anyone please shed some light into where should I start looking to troubleshoot.
- Community Thread
- Forum Thread
- RSA Archer
- RSA Archer Suite
- Tips and Tricks
Generic error message - "we were not able to log you on to the system: Unable to validate user account" They are able to log in with a manual URL.
W3WP logs error says : "The remote host closed the connection. The error code is 0x80070057" & "Could not find a part of the path 'C:\inetpub\wwwroot\RSAarcher\Administration\Shared\Blank.html"
We are using Windows. I now observed when I use each individual server URLs to access Archer. I am not able to access to 2 servers while I am able to access the other 2 servers. I tried re-installing Archer 6.6 and restart in those servers but it didn't help
as david says, check out the authentication configured and try out manual login option if that's working.
put ?manuallogin=true at last of your URL, and see if that works.
try to reboot the server, that may help. Don't think so any issue with archer installation