Trouble with reminder subscription notifications
I am having trouble configuring a reminder subscription notifications.
This is for a questionnaire based on a due date.
Frequency is reminder.
Criteria is as follows:
(Plenty of records meet the criteria)
Subscription is required.
Nothing happens. I have check notification reports also.
I have verified the questionnaire allows notifications
I have used am all inclusive filter.
I have used different from addresses.
I have chosen a time hours in the future.
I have tried separate and one email.
Other notification are working.
I feel I am missing something simple.
Thanks for any help.
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- RSA Archer
- RSA Archer Suite
- subscription notifications
What is the value of the Due Date?
According to the configuration, it is supposed to send a daily reminder email for 5 days. Once each on the 4 days leading up to the Due Date, and again on the Due Date.
They are various. There are dates that are 2/5/21 to 2/20/21. Plenty are in the window that should be triggering a notification.
Please send the notification to a user who has a system administrator role, just to rule out any permissions issue to see if the notification fires. If this is successful, then you can use the EPIC(Investigate Access) to validate if the other users listed in the recipient list have at least Read access to this content.
If you are looking to generate the reminder every day for 5 days leading up to the due date, your Delivery configuration looks correct.
What do you have set up for your Filter Criteria?
I have tried various..... from NO criteria to the Frist published date is prior to today. And several others, that I know have records that match.
Thanks for responding.