Why would a package install fail and report no errors?
We have generated a package to move from the Development domain to the Test domain. When we install the package in the Test domain, it fails immediately and reports no errors and does not write to any logs. This is a big issue as we are in a crunch go get to production. Can anyone tell me why this happens?
- Community Thread
- Forum Thread
- package install
- RSA Archer
- rsa archer 6.2
- RSA Archer Suite
Holly without an errors (UI or logs) it's hard for us to tell what's going on.
If you were able to successfully import the package an map accordingly it sort of rules out an issue with the package file; though there could still be an issue with it that import/mapping didn't detect.
Have you tried restarting the Jobs service in the Test environment to see if that resolves the issue?
If that doesn't work try regenerating the package with just the application; if you packaged with another other components beside the application.
If not reach out to support (ArcherSupport@rsa.com) to help troubleshoot.
Thanks! I tried a different package with just one application and it is not working either. 😞 The jobs service was actually stopped for some reason and I had to start it earlier.