This video provides a short overview of the RSA Archer Support Requests App-Pack available on the RSA Exchange.
The RSA Archer Support Requests app-pack captures end user requests and recommendations for enhancing RSA Archer business processes and use cases. Organizations can easily manage their business teams’ ideas for process improvements and innovations by enabling end users to submit business process changes, ideas for new reports, requests to delete records, proposals for updating dashboards and iViews, specifications for enhancing application layouts, requests for user access, and more. In addition, the offering assists business process owners and Archer developers in defining enhancement requirements, level of effort, and managing and prioritizing incoming requests.
