Images are missing in email notifications sent from RSA Archer due to SiteMinder configuration
RSA Product Set: Archer RSA Version/Condition: All Platform: Windows
Images are missing in email notifications and SiteMinder is used in the Archer environment.
This occurs due to SiteMinder configuration. SiteMinder allows you to list a set of character sequences that cannot be part of a URL request or CSS.
When Archer builds the URL path to the image, the forward slash is doubled (//) in some cases and SiteMinder may have blacklisted this. For example: '/Archer//company_files//50000//icons//ball_green.gif'
Another possible cause is SiteMinder has not excluded the /Archer/company_files path from requiring authentication. Three directories that need to be excluded from SiteMinder: /Archer/api, /Archer/company_files, /Archer/ws.
In SiteMinder's authentication log report, the following may be logged or something similar:
URL contains BadCssChars.
URL contains invalid characters. Exiting with HTTP 500 server error '00-0002'.