Images in notification emails show up as Red 'x's when RSA Archer is configured with Single Sign-On (SSO) solution
RSA Product Set: Archer RSA Version/Condition: All
Header and/or footer Images in notification emails show up as Red 'x's when RSA Archer is configured with Single Sign-On (SSO) solution. Single Sign-On (SSO) solution: 'Windows Authentication', ?Siteminder? etc. is in place.
<ExceptionType>ArcherTech.Common.Exceptions.ImageLoadingNotificationException, ArcherTech.Common, Version=XXXXXXX, Culture=neutral, PublicKeyToken=null</ExceptionType>
<Message>Error loading the bytes for an embedded image in the email generated for notification template 'Notification_Subject' with id = '###'.</Message>
<Resolution>Please verify that you have access to the location where the image is stored. For further support, please contact your system administrator.</Resolution>
With Windows Authentication - SSO solution: Ensure "C:\inetpub\wwwroot\Archer\company_files" has Read, Write and Modify access for Archer Website - Internet Information Services (IIS) Application Pool Identity. As an alternative, 'company_files' location can be set to 'Anonymous' Authentication in IIS.
With other SSO solution: Ensure ".../Archer/company_files" and the sub-directories are excluded from SSO to avoid authentication prompt when accessed via http/https.