Integration issues with SiteMinder and RSA Archer due to misconfigured SiteMinder settings
RSA Product Set: RSA Archer RSA Version/Condition: All
When integrating Archer with SiteMinder SSO or URL monitoring, a number of navigation, display, and service issues may occur. For example:
Images do not show up in Archer notifications.
Data Feeds will not connect, and display a "Service Connection Failure".
Unexpected errors on Silverlight pages.
Inability to filter on columns.
Integration issues with Tableau or Power BI.
Errors in SiteMinder Information/Authentication logs:
URL Contains BadCssChars
URL contains invalid characters. Exiting with HTTP 500 server error '00-0002'
There are a number of settings to verify within the SiteMinder agent configuration file to achieve seamless navigation and expected behavior with RSA Archer.
The following is a list of the documented bad characters that might need to be excluded for RSA Archer, but do vary by Archer version. Please work with your internal SiteMinder teams to identify the specific bad characters for your version and then exclude them.