Where can I find the logs files for the RSA Archer Suite?
RSA Product Set: Archer RSA Product/service Type: Archer Platform, Archer Control Panel (ACP) RSA Version/Condition: 5.x, 6,x Platform: Windows Server
Where can I find the log files associated with my RSA Archer Suite environment?
Follow the instructions below to find the RSA Archer Suite log files.
Log in to an RSA Archer server.
Open the Archer Control Panel by navigating to Start > All Programs > RSA Archer > RSA Archer Control Panel.
Double-click on the Instance.
Note: The name of the instance may vary depending on your setup. (e.g. 50000)
Go to the General tab and take note of the location of the log files in the Path field.
Navigate to the logs directory found in the previous step using Windows Explorer. The directory structure will look similar to the example shown below.
The folders (which are Archer1 and Archer2 in this example) include your Instance logs and the other log files are your root logs.
When sending these logs to RSA Customer Support, please make sure that you send all the logs for the day the issue you having occurred, which are listed below.
Note: The instance names may vary depending on your setup. It is recommended that you sort by date modified and send the latest updated logs in your root folder. You should also open the respective Instance folder where the issue is occurring, sort by date modified and send the latest updated logs.