The purpose of the post is to gather information regarding the use of Advanced Search. We're early in the process and want to better understand goals/challenges.
Search is one of the most critical features in RSA Archer today as users need to be able to locate things quickly and easily.
Today, there are 2 places to run a search in RSA Archer: 1) Global Search (located in the top-right area of the Global Header) and 2) Advanced Search. The Global Search searches all of RSA Archer using a keyword or phrase like Google. Advanced Search, which also has keyword search, has more bells and levers to pull to in order to construct a more thorough search.
To get to the Advanced Search screen, the user must first go to the Main Navigation menu, select a Workspace -> Solution -> Application. Then they select the magnifying glass.
Advanced Search allows a user to construct a search by building relationships between different applications and then tailoring the results to meet the business goals. It allows the user to customize what fields appear in a report and filter/sort/group the results. For example, I may want to find all the risks labeled “Critical” and “High” across these 8 applications and thru 5 different search paths. Due to the complexity of Advanced Search, Power Users/Sys Administrators often created canned reports to aid business users to find data.
To coin a popular Marvel comics phrase: "With great power comes great responsibility”. To effectively harness the power of Advanced Search, the user experience must be simple to understand for all users. Our customers have repeatedly told us that this screen can be overwhelmingly complex and frustrating. Most business users relate to the simplicity of a Google Search rather than RSA Archer’s complex search screen. See graphic below.
For us to design a better solution for this Search experience, we’d like to learn more about the context around how it’s being used today (Business users).
- What are the main challenges with the Adv Search screen today?
- Which search feature (Global or Advanced) do your users use most frequently?
- How often are your users going to the Adv Search screen?
- How many relationships (applications) do you typically use when building a search?
Please share your feedback through this survey: https://www.surveymonkey.com/r/QFGWMSB
By gathering your feedback, we hope to design the right solution to fit your needs.
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