Support is telling me that they are unable to classify issues as bugs. Everything is an enhancement request and enhancement requests need to be logged through the exchange. If that's the new process, I'd like to see the exchange split into true enhancements and bug fix requests. Then we could search all bug fix requests ourselves when troubleshooting issues and up-vote the bugs that are most painful to us so that its clear which need to be fixed first. Workarounds could also be added to the comments for the next person who searches the issue. Under this approach we wouldn't have to weed through true enhancement requests and bug fixes wouldn't have to compete for votes against true functionality enhancements.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.