This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
  • Home
  • Advisories
    • SecurID
    • SecurID Governance & Lifecycle
  • Documentation
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • iOS and Android
        • macOS
        • Windows
      • Cloud Authentication Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • DS100 Authenticators
        • SID700 Authenticators
        • SID800 Authenticators
      • Integrations
      • SecurID SDK
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
    • Technology Partners
  • Downloads
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • macOS
        • Windows
      • Cloud Authentication Service
      • FIDO Management Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • SID800 Authenticators
      • Integrations
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
  • Community
    • SecurID
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
    • SecurID Governance & Lifecycle
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
      • Tech Hub
  • Support
    • Case Portal
      • Create New Case
      • View My Cases
      • View My Team's Cases
    • Community Support
      • Getting Started
      • News & Announcements
      • Ideas & Suggestions
      • Community Support Articles
      • Community Support Forum
    • Product Life Cycle
    • Support Information
    • General Security Advisories
  • Education
    • Blog
    • Browse Courses
      • SecurID
      • SecurID Governance & Lifecycle
    • Certification Program
    • New Product Readiness
    • Student Resources
Sign In Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements

RSA Customer Advisory: Authentication Manager 8.7 P3

View Details

Community Ideas & Suggestions

Drive innovation and crowdsource improvement by submitting enhancement requests for the community.
  • RSA Community
  • :
  • Support
  • :
  • Community Support
  • :
  • Ideas & Suggestions
  • :
  • Documentation Load Process Optimization
  • Options
    • Subscribe to RSS Feed
    • Mark as New
    • Mark as Read
    • Bookmark
    • Subscribe
    • Printer Friendly Page
    • Report Inappropriate Content

Documentation Load Process Optimization

52 Likes
Status: Under Review Submitted by Distinguished Contributor SusanReadMiller Distinguished Contributor on ‎2017-11-16 11:18 AM

Idea from Gerald Pernack, Archer SE from Germany:

When you click on a file within Link, such as an implementation guide or release notes, Link generates a preview of the document. This load time for previewing in the document is really long. There are many times when I would just like to download the document itself without having to preview it. Could there be an option to "click to preview" rather than assuming the user wants to preview the doc?

Tags (15)
  • Tags:
  • Archer
  • file
  • idea
  • ideas
  • ideation
  • preview file
  • RSA Archer
  • RSA Archer Suite
  • rsa ideas
  • RSA Link
  • RSA Link Idea
  • RSA Link Platform Idea
  • RSA Link Platform Suggestion
  • RSA Link Suggestion
  • Suggestion
Share
6 Comments
jeffshurtliff
Administrator jeffshurtliff Administrator
Administrator
‎2018-01-02 11:34 AM
  • Mark as Read
  • Mark as New
  • Bookmark
  • Permalink
  • Print
  • Report Inappropriate Content
‎2018-01-02 11:34 AM

Hi Gerald‌,

 

Thank you for submitting this idea.  The document rendering functionality is a functionality of the Jive-x platform (on which RSA Link is built) and we are fairly limited in the customization we can do with it.  That being said, I have opened the internal ticket RSALINK-3655 so that my team can investigate the load time issue that you mentioned and see what we can do to improve it.

 

To better understand the situation, when you say that the document is taking a while to load, are you referring to the document loading within the HTML5 PDF preview frame or the document conversion process?  (Both are shown in screenshots below -- click to enlarge them.)

 

HTML5 Preview FrameConversion Process
jiveDocument_pdfFrame.pngjiveDocument_conversion.png

 

Thanks!

 

Jeff Shurtliff, CISSP, CISM | Team Lead, RSA Link Team | Customer Success | RSA

NathanielWallwo
NathanielWallwo Beginner
Beginner
‎2018-01-02 12:38 PM
  • Mark as Read
  • Mark as New
  • Bookmark
  • Permalink
  • Print
  • Report Inappropriate Content
‎2018-01-02 12:38 PM

I've needed to download many files, and I've never found the previews helpful, not even once.

 

If we could set a user preference to specify that we don't want or need previews for any document, I'd use that without hesitation.

 

If there were two links, one that gives the current behavior, and another that goes to a page that doesn't provide the preview, I'd go out of my way to use the second link.

 

Thanks.

jeffshurtliff
Administrator jeffshurtliff Administrator
Administrator
‎2018-01-03 12:36 PM
  • Mark as Read
  • Mark as New
  • Bookmark
  • Permalink
  • Print
  • Report Inappropriate Content
‎2018-01-03 12:36 PM

Hi Nathaniel‌,

 

On all uploaded PDF documents within RSA Link there is always an option to directly download the PDF, which will be in the form of a hyperlink with the document's file name just below the preview area.  See the screenshot below as an example.

 

jiveDocument_downloadPDF.png

 

This option will always be present even if the preview hasn't fully rendered yet.

 

Thanks,

Jeff

SusanReadMiller
Distinguished Contributor SusanReadMiller Distinguished Contributor
Distinguished Contributor
‎2018-01-03 09:39 PM
  • Mark as Read
  • Mark as New
  • Bookmark
  • Permalink
  • Print
  • Report Inappropriate Content
‎2018-01-03 09:39 PM

Jeff,

 

Yes, I believe that it is the load process for Preview Frame that takes time to load. I usually click on the file to download the actual PDF, but I've noticed that if I scroll down to do so and am working on clicking the PDF button, as soon as the Preview Frame is loaded, the screen will page back up to the Preview Frame. This means I have to scroll back down to the PDF link once again - which again lengthens the time I need to get to the file itself.

 

Thanks much,

Susan

rsalinkadmin
Administrator rsalinkadmin Administrator
Administrator
‎2021-07-07 07:25 PM
  • Mark as Read
  • Mark as New
  • Bookmark
  • Permalink
  • Print
  • Report Inappropriate Content
‎2021-07-07 07:25 PM
Status changed to: In Progress
 
rsalinkadmin
Administrator rsalinkadmin Administrator
Administrator
‎2021-08-12 07:20 PM
  • Mark as Read
  • Mark as New
  • Bookmark
  • Permalink
  • Print
  • Report Inappropriate Content
‎2021-08-12 07:20 PM
Status changed to: Under Review
 

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

  • Comment
Completed Ideas
  • RSA Link "Your Content"

  • Logs delivery

View All ≫

Idea Statuses

Proposed 32
Information Requested 1
New 6
Duplicate 1
Approved 1
Already Offered 1
Powered by Khoros
  • Blog
  • Events
  • Discussions
  • Idea Exchange
  • Knowledge Base
  • Case Portal
  • Community Support
  • Product Life Cycle
  • Support Information
  • Customer Success
  • About the Community
  • Terms & Conditions
  • Privacy Statement
  • Provide Feedback
© 2023 RSA Security LLC or its affiliates. All rights reserved.