Access denied when going to create new case

[RSANoobie2023]

Hello

I recently signed up to log a support case for my customer but when going to create new case I am getting the following, I did select the customer and partner option when setting up the account aswell as entering a serial number but cannot figure out why this is happening.

Access Denied

You do not have sufficient privileges for this resource or its parent to perform this action.

[victorlaucas · Accepted solution]

Hi @RSANoobie2023,

I granted you access to open support cases. 

Please follow the steps here to contact Customer Support if you continue to have issues. 

Thanks

[RSANoobie2023]

Thank you very much for sorting this issue for me.

[SamerleBurleigh]

HELP:
Access denied when going to create new case

I'm having the exact same issue. May I be granted access to open Cases also? I also need to see my Team Cases.

[MohitVerman · Accepted solution]

Hi @SamerleBurleigh,

I granted you access to open support cases. 

Please follow the steps here to contact Customer Support if you continue to have issues. 

Thanks

Mohit Verman

[SamerleBurleigh]

That fixed it. Thank you very much!

[ibugti]

Hello,

I am facing the same issue i cant open the case access is denied issue.

need support thanks

[MohitVerman]

Hi @ibugti,

Thanks for connecting us. Access has been provided to you.

Regards,

Mohit Verman

[MarkKarlstrand1]

I am facing the same issue. Can you please grant me access to open a support case?

The actual issue I need help with is that I cant log into https://access.securid.com/AdminInterface/login

I believe we have two user accounts (mkarlstrand@splunk.com & sp-gdi-lab@splunk.com) with access to CAS but neither can login and the forgot password flow does not send  us a reset email.

[MohitVerman · Accepted solution]

Hi @MarkKarlstrand1,

Thanks for connecting with us. We have provided you acccess to the case portal page. We deal primarily with the issues related to the SecurID/NetWitness community. So access to https://access.securid.com/AdminInterface/login would be something related to another team. Hope this helps.

Regards,

Mohit Verman