'Access not permitted' to access Case Portal

[HRTAIS]

I want to create a case for RSA SecurID Access Virtual Appliance, but when I click Support > Case Portal > Create New Case, it redirects to a page showing Access not permitted, please advise

[shoeb3701]

i was able to access the case tab previously, but now it is showing access denied ?

[SVB]

Hi,

same problem with my account. When trying to create new case I get "Access not permitted".

[MohitVerman]

Hi @HRTAIS,

Thanks for connecting with us. As I checked it again and saw that it should work for you.

Regards,

Mohit Verman

[MohitVerman]

Hi @SVB,

Thanks for connecting with us. Could you please try now and it should work for you.

Regards,

Mohit Verman

[SVB]

Hi,

seems to work now. Thanks 🙂

[JohnJiao]

But I still failed to create case, please see the pic.