'Access not permitted' to access Case Portal

[HRTAIS]

I want to create a case for RSA SecurID Access Virtual Appliance, but when I click Support > Case Portal > Create New Case, it redirects to a page showing Access not permitted, please advise

[RamSangachhe1]

I am facing the same issue.

[MohitVerman · Accepted solution]

Hi @HRTAIS,

Thanks for connecting with us. You now have access to the case portal.

Thanks

Mohit Verman

[MohitVerman]

Hi @RamSangachhe1,

Thanks for connecting with us. You already have access to the case portal.

Regards,

Mohit Verman

[klutz]

Good afternoon, I am experiencing the same issue as well. Simultaneously I am unable to access the download pages in regards to products that are supported under our new purchased license.

[ColinHughes]

I am getting the same issue, I am unable to raise a ticket

[ken_shields]

Hello, I am having the same issue and am unable to raise a ticket or access the downloads.

[onh]

I have the same issue - how did this get fixed as I need to raise a new case?

Thanks,

Oliver

[KRadar]

I am having the same issue as well.

[ColinHughes]

You have to contact your account manager to be setup