This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
  • Home
  • Advisories
    • SecurID
    • SecurID Governance & Lifecycle
  • Documentation
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • iOS and Android
        • macOS
        • Windows
      • Cloud Authentication Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • DS100 Authenticators
        • SID700 Authenticators
        • SID800 Authenticators
      • Integrations
      • SecurID SDK
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
    • Technology Partners
  • Downloads
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • macOS
        • Windows
      • Cloud Authentication Service
      • FIDO Management Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • SID800 Authenticators
      • Integrations
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
  • Community
    • SecurID
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
    • SecurID Governance & Lifecycle
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
      • Tech Hub
  • Support
    • Case Portal
      • Create New Case
      • View My Cases
      • View My Team's Cases
    • Community Support
      • Getting Started
      • News & Announcements
      • Ideas & Suggestions
      • Community Support Articles
      • Community Support Forum
    • Product Life Cycle
    • Support Information
    • General Security Advisories
  • Education
    • Blog
    • Browse Courses
      • SecurID
      • SecurID Governance & Lifecycle
    • Certification Program
    • New Product Readiness
    • Student Resources
Sign In Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Community Support Forum

  • RSA Community
  • :
  • Support
  • :
  • Community Support
  • :
  • Forum
  • :
  • Authorization issue while accessing resources on community.rsa.com portal
  • Options
    • Subscribe to RSS Feed
    • Mark Topic as New
    • Mark Topic as Read
    • Float this Topic for Current User
    • Bookmark
    • Subscribe
    • Mute
    • Printer Friendly Page
IoannisVelitsik
IoannisVelitsik Beginner
Beginner
‎2017-06-16 08:48 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Authorization issue while accessing resources on community.rsa.com portal

Jump to solution

Dear team,

 

I am a new RSA NetWitness user. I created my account for the RSA Partner Central portal a couple of weeks ago. I am facing an authorization issue when I try to access some resources in the community.rsa.com portal. So, for instance I try to access https://community.rsa.com/docs/DOC-41686 and I get an error message:

 

pastedImage_1.png

My account name is ioannis.velitsikakis@intl.verizon.com. Can you please help me with this?

 

Thank you.

 

Labels (1)
Labels
  • Labels:
  • Other Topics

  • Tags:
  • Community
  • Community Platform
  • Community Thread
  • Discussion
  • Forum Thread
  • Khoros
  • Khoros Community
  • Online Support
  • RSA Link Community
  • RSA Link Help
  • RSA Link Platform
  • RSA Link Support
  • RSA Link Support Discussion
  • RSA Link Support Forum
  • RSA Link Support Question
  • RSA Link Website
  • Support Platform
  • Support Portal
  • Website Support
0 Likes
Share
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
1 Solution

Accepted Solutions
_EricaChalfin
Employee (Retired) _EricaChalfin Employee (Retired)
Employee (Retired)
‎2017-06-16 09:13 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Jump to solution

IOANNIS VELITSIKAKIS‌

 

Some pages and content (such as in your screen shot above) on RSA Link are restricted to RSA customers or partners with valid maintenance contracts.


In order to be recognized as such, customers and partners must select the I am an RSA Customer or Partner option when registering for an account on the RSA Registration Portal and provide a valid serial number, license key, site ID, or contract number.


Please return to the RSA Registration Portal and re-register with the same email address, this time selecting the I am an RSA Customer or Partner option and supplying the required information and additional access will be granted.  You will not be required to update any passwords, On-Demand Authentication (ODA) information, or security questions.

 

Regards,
Erica

View solution in original post

1 Like
Share
Reply
2 Replies
_EricaChalfin
Employee (Retired) _EricaChalfin Employee (Retired)
Employee (Retired)
‎2017-06-16 09:13 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Jump to solution

IOANNIS VELITSIKAKIS‌

 

Some pages and content (such as in your screen shot above) on RSA Link are restricted to RSA customers or partners with valid maintenance contracts.


In order to be recognized as such, customers and partners must select the I am an RSA Customer or Partner option when registering for an account on the RSA Registration Portal and provide a valid serial number, license key, site ID, or contract number.


Please return to the RSA Registration Portal and re-register with the same email address, this time selecting the I am an RSA Customer or Partner option and supplying the required information and additional access will be granted.  You will not be required to update any passwords, On-Demand Authentication (ODA) information, or security questions.

 

Regards,
Erica

1 Like
Share
Reply
JohnWalsh
JohnWalsh New Contributor
New Contributor
In response to _EricaChalfin
‎2018-10-01 03:56 PM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Jump to solution

When trying to re-register with same email address, the registration precess prevents continuing, because the email is already used.  How do you work around this issue?

0 Likes
Share
Reply
 
  Looking for another product? Try one of the other communities below.
      • Archer Community
      • NetWitness Community
      • Outseer Vision
 
 
 
Powered by Khoros
  • Blog
  • Events
  • Discussions
  • Idea Exchange
  • Knowledge Base
  • Case Portal
  • Community Support
  • Product Life Cycle
  • Support Information
  • Customer Success
  • About the Community
  • Terms & Conditions
  • Privacy Statement
  • Provide Feedback
© 2023 RSA Security LLC or its affiliates. All rights reserved.