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Can't open a support case
I get the message "You don't have access. Please contact RSA Administrator" after pressing submit.
Seems like others have had this same issue: https://community.rsa.com/message/917608
Also, it would be better if the portal notified users they can't submit cases before they would type in a full technical issue description and not after that.
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I am sorry to hear that you are having an issue with opening a support case online.
It looks like your risk-based authentication methods (i.e. security questions and/or On-Demand Authentication) have not yet been configured. To do this, you must visit the Self-Service Console and configure one or both of the methods. You should then be able to access Case Management.
Regards,
Erica
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I've added both risk based authentication methods to my account.
I get the below error when trying to access https://rsaportal.force.com/customer/apex/CP_Select_Case?sfdc.tabName=01r70000000Q8sD
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Thank you for the additional information. The error you are seeing is because of a discrepancy in your account in our backend systems. I opened a ticket with out intenral IT department to address it. Our tracking number is RSALINK-10371.
I will let you know as soon as the issue is resolved.
Regards,
Erica
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I still get the same Single Sign-On Error.
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Imre,
My apologies that you are still having an issue. I am working with IT to address it in RSALINK-10371. Please give me a few hours to get more information. In the mean time you can always open a case by contacting RSA Support.
Regards,
Erica
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Just to confirm: my issue was solved after re-registering my account at the RSA Registration Portal .
