Cant create or view cases

[ivanalexistay]

Hi Team,

I am currently facing an issue I did not know about. I clicked on "Create New Case" but the webpage returns with "Access not permitted" and "The page you are trying to access is temporarily unavailable. We apologize for the inconvenience."

Also, when I click on view my cases, the webpage returns with "Access Denied" and 

"You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue.

Return to my original page"


Does anyone know what can I do about this? 

[EricaChalfin]

@ivanalexistay,

A belated welcome to the RSA community!

Thank you for letting us know that you are having an issue. It looks like you are not registered on the site to have access to the case portal. Please follow the steps to reregister on the community, making sure you supply your product serial number, license key, site ID, or contract number when prompted.

[rsalinkadmin · Accepted solution]

Hi @ivanalexistay,

Thanks for connecting with us. Could you please try now and it should work.

Regards,

Mohit Verman

[ivanalexistay · Accepted solution]

Hi Mohit, 

Thanks for helping me out, cheers!