Failed to create new case

[JohnJiao]

I still  can not open case , please help

[MohitVerman]

Hi @JohnJiao,

Thanks for connecting with us. Could you please navigate to this article: How to create a network trace for RSA Link issues in Mozilla Firefox  and provide us the network trace when you are trying to create the case.

Regards,

Mohit Verman

[JohnJiao]

Please see the har.

[MohitVerman]

Hi @JohnJiao,

As I can see that the case creation works fine, and I tried creating the test case as well. Attaching the same for reference, hence I would close out this stuff.

Thanks for your patience.

Regards,

Mohit Verman