How do I gain authorization to archer 6.4 documentation?

[MarkFitzpatrick]

I am attempting to review the documentation for Archer 6.4.  When I click on the link I get a message saying I am unauthorized.  How do I resolve this?

[_EricaChalfin]

Mark Fitzpatrick‌,

Please take a look at  000034625 - Why am I getting an "Unauthorized" error when attempting to access a product page or content on RSA Link? 

Following the steps in the article will provide you with access to RSA Archer Suite" data-type="space documentation.

Regards,

Erica

[MarkFitzpatrick]

Thanks Erica.  However, that method does not work.  When I try to re-register my email I cannot proceed as it says the email is already registered.  It seems the registration page now does a validity check and indicates the email already is registered.  The page then disables the ability to accept terms and conditions and continue.

[jeffshurtliff]

Hi Mark,

Sorry for the inconvenience.  I will investigate why you didn't get access after registering, and in the meantime I have manually granted you access so you can access the documentation.

Thanks!

Jeff

[CareyBeck1]

I having the same issue being able to get to Release Notes and other documentation.  It gives me the same "unauthorized" message. Can you help me also?

[jeffshurtliff]

Hi Carey,

You will want to follow the steps in the article entitled https://community.rsa.com/docs/DOC-84947 which should get you the access you need.  If you continue to experience issues after follow those instructions then please let us know and we will investigate accordingly.

Thanks!

Jeff

[CareyBeck1]

So I can’t get documentation without being a customer or partner?

Carey A. Beck

Northrop Grumman Mission Systems

7555 Colshire Dr, McLean, VA 22102

703-556-1939 w

[TonyClassen]

Hi, I am having the same issue as Mark, where I have a valid key (and entered it upon registering) but do not have access to Archer documentation.  I have tried the re-register process, but cannot proceed since I have already registered.  Thank you for the help. 

[jeffshurtliff]

Hi Carey,

I'm glad we were able to get your issue resolved.  If you experience any additional issues with your access, please feel free to reach out or submit the form at https://community.rsa.com/contact and we'll be happy to help.

Thanks!
Jeff