I cannot get access to download 200 Software RSA Tokens purchased for NCOC NV Company due to attached error.

[VyacheslavSergu]

Dear Support Team, I cannot get access to download 200 Software RSA Tokens purchased for NCOC NV Company due to attached error when I trying to Create Case in My Cases as per insruction. Please support

Regards,

Vyacheslav Sergunov

[_EricaChalfin · Accepted solution]

Vyacheslav Sergunov‌

You will want to take a look at the knowledge base article entitled 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link which addresses the issue you're experiencing.

If the article doesn't resolve your issue then you will want to contact RSA Customer Support by submitting the form at https://community.rsa.com/contact and they will assist in resolving the issue as quickly as possible.

Regards,

Erica

[_EricaChalfin]

Vyacheslav Sergunov‌,

Were you able to resolve the SSO error?

Regards,

Erica