Impossible to access case portal and download center

[JeromeNC]

Hello,

I'm new in the community. For the moment I can't acces to the case portal and the download center.

Every time i try to acces I have the following message : You do not have the sufficient privileges....

Can you help me please ?

Best regards.

Jerome

[MohitVerman]

Hi @JeromeNC,

Thanks for connecting with us. You now have access to the case portal page.

Let us know the other URL which you are not able to access, and we would investigate on that.

Regards,

Mohit Verman

[JeromeNC]

Thanks for your Help.

It's OK now.

Here's the link ind the download center I cannot access : https://community.rsa.com/t5/securid-authentication-manager/rsa-authentication-manager-8-6-patch-3-update-download/ta-p/678383

Best regards.Jerome

[KrzysztofSkrzyp]

Hi @MohitVerman 

1.

I cannot download "Authentication Manager 8.7", I have an "Access Denied" message.

link:

https://community.rsa.com/t5/securid-authentication-manager/tkb-p/authentication-manager-downloads

2. 

I also can't create a ticket:

link:

https://community.rsa.com/t5/custom/page/page-id/error?error=403&referer=choose-support-case-type

[MohitVerman · Accepted solution]

Hi @JeromeNC,

Access is provided. Thanks

Regards,

Mohit Verman

[MohitVerman]

Hi @KrzysztofSkrzyp,

Thanks for connecting with us. Please try now.

Regards,

Mohit Verman

[KrzysztofSkrzyp · Accepted solution]

@MohitVerman 

it's ok. thank you for your help 

[JeromeNC · Accepted solution]

Hi @MohitVerman 

It's OK now, thanks for your help.

Regards.

Jerome

[Mark63]

I am having the same access issue...can't access downloads or support portal.

[Mark63]

I am having the same access issue...can't access downloads or support portal.