Impossible to access case portal and download center

[JeromeNC]

Hello,

I'm new in the community. For the moment I can't acces to the case portal and the download center.

Every time i try to acces I have the following message : You do not have the sufficient privileges....

Can you help me please ?

Best regards.

Jerome

[MohitVerman]

Hi @Mark63,

Thanks for connecting with us. We would like to know which URL you are trying to access so that we can help further.

Regards,

Mohit Verman

[MohitVerman · Accepted solution]

Hi @Mark63,

Thanks for connecting with us. Could you please try now? It should work.

Regards,

Mohit Verman

[Mark63 · Accepted solution]

Resolution by the security team...

You were flagged by our RSA Trade Compliance team as not being within our compliance requirements for the myRSA application. The blocks has now been removed from the site ID in myRSA. You are now able to download your assets.