My Cases Login

[DrewDettloff]

I receive the following error when selecting My Cases "Single sign on error" We cant log you in. Check for an invalid assertion in SAML Assertion Validator (available in single sigh on settings) or check the login history for failed logins.  My login ID is [redacted].  Can you help me?

[LoreeEppert · Accepted solution]

Hi Drew! Thank you for working with me via case 00928822, it was a pleasure assisting you. I am happy we were able to quickly resolve your concern today! Have a wonderful week, Loree!

[AnilJain]

I am having exactly the same issue my id is [redacted]

[jeffshurtliff]

Hi Anil,

Since this issue needs to be resolved by the RSA Customer Support team then if you could please submit the form at https://community.rsa.com/contact with your information then they'll be able to assist you in resolving it as quickly as possible.

Thanks,
Jeff

[AnilJain]

I already have a working case number

Support Case Number 01067351

Thanks,

Anil Jain / Capgemini / Toronto

Team Lead (Outsourcing Services)/ Canada Data Centre Services/ Inergi LP

Office: +1.905.946.6005/ Mobile: +1.416.826.3501

[JayneTaylor]

Hello Anil,

I have made some adjustments to your account so you should have access to what you need now. Please give it a try and let me know how it looks.

[AnilJain]

It is broken again and i can't do sso to download page