No access to Case Management neither to download page

[licences1]

Hello,

I tried many way to download last version of PAM Securid Agent without success. I received a permission denied. Samething if i want create a ticket.

Could you help me please.

[victorlaucas · Accepted solution]

Hi @licences1

I granted you permission to open support cases. 

Please follow the steps here to contact Customer Support to assist you with the download issue. 

Thanks!

[licences1]

Thank you i can create now a support case 🙂 Next step in the RSA labyrinth and check if the snake will eats its tail 🙂

[HMCP]

Hello,

I'm having the same problem. No access to Downloads, no access to Support Cases (to open a case for this).

In my case I'm trying to download updates for my RSA-Authentication-Manager 8.6 to get it to the new version 8.7.
The changing of the Download-websites in the last time hasn't made update-work easy.
I'm using RSA-Auth-Manager since 2010, but in the past it was much easier to download updates.

Sorry, I know, it's not a good idea to use a discussion portal for a support case, but in the moment I have to use this way.

Maybe it is a problem for a lot of "migrated" old RSA-Customers, and the problem should be solved active by RSA (or is it "SecurID"? 🙂

Thanks in advance.