Not resolved: Users are unable to view their teams' cases in the Case Portal

[FrankKoster]

This case was marked resolved on March 10th 2022, but we still have this issue, nothing is changed.

Please reopen this case, as the solution was not successful.

We still can't view any cases (open and resolved) of other team members.

[FrankKoster]

SecurID Community Status - Users are unable to view their teams' cases in the Case Portal (statuspage.io)

[jeffshurtliff · Accepted solution]

Hi @FrankKoster,

Sorry for the confusion and the inconvenience.  The first issue that was resolved was actually masking a second issue that was contributing to the inability to view teams' cases.

However, this second issue was just resolved and I have personally confirmed that all of my test accounts can now see cases in the "My Team" view.  So if you try again you should be all set now.

Thanks,
Jeff

[davischm]

Not in my case and I (davischm@cisco.com) am waiting on my backup administrator to see if they have access or not.

Open New Case: The page you are trying to access is temporarily unavailable. We apologize for the inconvenience. 

View My / My Teams Cases: You do not have sufficient privileges for this resource or its parent to perform this action.