Notifications not Firing

[DeniceKaiser]

I'm having trouble getting a subscription notification to fire without a manual update and a hard save. I've tried updating an on layout "helper" field via a schedule, but that does not seem to work either. Does anyone know how to get the subscription notification to fire other than a manual update?

[BarbaraDanzi]

Did you find an answer to this? I'm having the same issue for records that get a bulk update or inline edit and the subscription notification is not firing.

[jalantucker]

One thing you can do is use a reminder, instead of a daily/weekly/monthly digest, that utilizes a field that calculates the current day of the week, or month (depending on the frequency you want to send the notification).

For example, I had a situation in which I needed to send weekly notifications to managers about overdue issues. Since most of the records wouldn't be hard-saved in that time, I set it up as a reminder notification but set one of my filter criteria to be: Helper: Current Day of Week Equals Tuesday. The helper field is a text field with the following formula: WEEKDAY(TODAY()). This way, the notification would send regardless of a hard save but only on the day of the week I specified in the filter criteria.

More information can be found in this thread: Solved: Weekly Subscription Notification Not Working. - RSA Link - 468050

Hope this helps!