our old license credential for RSA community is not working

[UnityAdmin]

Hi Team,

Post upgradation of securID community upgrade in RSA community we are not able to login with our old license credential, we are not sure why, can you please help us in setting up the credential again asap, we have urgent requirement where we need to reach to raise a support case but to login issue it is impacting our business deliverability.

Need immediate resolution.

Thanks 

Unity Admin

[IanStaines · Accepted solution]

This is the RSA Access Manager discussion group and is not being monitored actively as the product has reached end of life.

I will try to move the post to an active discussion group. 

[PranitKumbhar]

Hi @IanStaines I am having the same issue and cannot open a new case on the portal mentioned in the existing website where we used to open cases. Can you please help me here?

[IanStaines]

I am not the best person to assist you.  I will see if someone else responds.

In general in order to be able to assist you we need to know what product you are trying to open a case against.

Ensure you are using the correct website for your product.  

• SecurID Community Portal: https://community.securid.com/
• NetWitness Community: https://community.netwitness.com/
• Archer Community: https://archerirm.community 
• Outseer New wesbite: https://outseer.force.com/outseervision/s/