This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
  • Home
  • Advisories
    • SecurID
    • SecurID Governance & Lifecycle
  • Documentation
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • iOS and Android
        • macOS
        • Windows
      • Cloud Authentication Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • DS100 Authenticators
        • SID700 Authenticators
        • SID800 Authenticators
      • Integrations
      • SecurID SDK
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
    • Technology Partners
  • Downloads
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • macOS
        • Windows
      • Cloud Authentication Service
      • FIDO Management Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • SID800 Authenticators
      • Integrations
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
  • Community
    • SecurID
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
    • SecurID Governance & Lifecycle
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
      • Tech Hub
  • Support
    • Case Portal
      • Create New Case
      • View My Cases
      • View My Team's Cases
    • Community Support
      • Getting Started
      • News & Announcements
      • Ideas & Suggestions
      • Community Support Articles
      • Community Support Forum
    • Product Life Cycle
    • Support Information
    • General Security Advisories
  • Education
    • Blog
    • Browse Courses
      • SecurID
      • SecurID Governance & Lifecycle
    • Certification Program
    • New Product Readiness
    • Student Resources
Sign In Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements

RSA Customer Advisory: Authentication Manager 8.7 P3 re-releasing on March 27, 2023

View Details

Community Support Forum

  • RSA Community
  • :
  • Support
  • :
  • Community Support
  • :
  • Forum
  • :
  • Re: Questions and feedback about the redesigned RSA Link website!
  • Options
    • Subscribe to RSS Feed
    • Mark Topic as New
    • Mark Topic as Read
    • Float this Topic for Current User
    • Bookmark
    • Subscribe
    • Mute
    • Printer Friendly Page
RSALinkTeam1
Employee RSALinkTeam1
Employee
‎2017-09-01 12:28 PM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Questions and feedback about the redesigned RSA Link website!

This week RSA Link underwent a significant upgrade to improve the user experience and to provide users with a more cohesive experience when navigating between RSA Link and RSA.com.

 

Some of the changes included:

  • A user interface refresh to more closely match the RSA.com website.
  • Multiple navigation improvements, particularly on the home page, the All Products & Solutions page and on the product community landing pages.
  • Updated RSA University, RSA Customer Support and product community pages.  (e.g. RSA Archer Suite‌, RSA SecurID Suite‌, etc.)
  • Redesigned knowledge base landing pages that make it easier to locate the articles that will be the most beneficial to you.

 

Now is your chance to ask any questions you may have and/or provide feedback relating to the relaunched website, all of which will be recorded and addressed by the RSA Link team.  To participate, simply post a reply/comment on this discussion thread.

 

We look forward to your feedback!

 

Thank you,

RSA Link Team

Labels (1)
Labels
  • Labels:
  • Other Topics

  • Tags:
  • Community
  • Community Platform
  • Community Thread
  • Discussion
  • feedback
  • Forum Thread
  • Khoros
  • Khoros Community
  • Online Support
  • Questions
  • redesign
  • relaunch
  • RSA Link
  • RSA Link Community
  • RSA Link Help
  • RSA Link Platform
  • RSA Link Support
  • RSA Link Support Discussion
  • RSA Link Support Forum
  • RSA Link Support Question
  • rsa link team
  • RSA Link Website
  • Support Platform
  • Support Portal
  • UI
  • user experience
  • UX
  • Website
  • Website Support
3 Likes
Share
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
7 Replies
DavidDewaldJr
Employee (Retired) DavidDewaldJr Employee (Retired)
Employee (Retired)
‎2017-09-01 04:50 PM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Looks great!

0 Likes
Share
Reply
GrahamBennett
GrahamBennett Beginner
Beginner
‎2017-09-01 05:59 PM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

There is poorly positioned support links on the 'Home' page:

  • Support in top banner has no dropdown for other support home pages
    • Such as the My RSA link in the footer under the Support titles

The support page has inconsistent and poorly positioned support links

  • Support in top banner has no dropdown for other support home pages
    • Such as the My RSA link in the footer under the Support titles
    • So, the header and footer problems are propagated through the site
  • Inconsistent terminology and actions that go to different My RSA portal views:
    • Create a Case > Open a Technical Support Case
      • Incorrectly opens in Case Home of My RSA
    • Open a "Support Case" (vs two other 'case's)
      • Correctly opens in the Create Case tab of My RSA
0 Likes
Share
Reply
GrahamBennett
GrahamBennett Beginner
Beginner
‎2017-09-01 06:03 PM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

While logged in

Both of the buttons <Add a Reply> and <Reply to original discussion> on this page just did a page refresh.

  • What are these for?

I eventually found that the comment balloon below the title allowed me to provide feedback.

0 Likes
Share
Reply
jeffshurtliff
Administrator jeffshurtliff Administrator
Administrator
In response to GrahamBennett
‎2017-09-01 06:17 PM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Hi Graham,

 

This is actually a known issue with the Jive Software platform on which RSA Link is built, and is supposed to be fixed in the next platform release.  In the meantime a workaround can be found in the following knowledge base article:  https://community.rsa.com/docs/DOC-73472 

 

Thanks,
Jeff

0 Likes
Share
Reply
jeffshurtliff
Administrator jeffshurtliff Administrator
Administrator
In response to GrahamBennett
‎2017-09-01 06:17 PM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Hi Graham,

 

Thank you for the feedback and for letting us know about these inconsistencies.  We will get them corrected as soon as possible.


Thanks,
Jeff

0 Likes
Share
Reply
PenelopeHasleh1
Employee PenelopeHasleh1
Employee
‎2017-09-04 03:50 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Hi

am finding buttons and text jumping around page, or overlaying other items: see grey text overlaying red banner and Follow and Actions buttons overlaying the blue box on attached screenshot

Preview file
66 KB
0 Likes
Share
Reply
jeffshurtliff
Administrator jeffshurtliff Administrator
Administrator
In response to PenelopeHasleh1
‎2017-09-04 11:07 AM
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Report Inappropriate Content

Hi Pennie,

 

This is actually a known issue that should be resolved very shortly.

 

Thanks,
Jeff

0 Likes
Share
Reply
 
  Looking for another product? Try one of the other communities below.
      • Archer Community
      • NetWitness Community
      • Outseer Vision
 
 
 
Powered by Khoros
  • Blog
  • Events
  • Discussions
  • Idea Exchange
  • Knowledge Base
  • Case Portal
  • Community Support
  • Product Life Cycle
  • Support Information
  • Customer Success
  • About the Community
  • Terms & Conditions
  • Privacy Statement
  • Provide Feedback
© 2023 RSA Security LLC or its affiliates. All rights reserved.