Error while registering for an RSA account to create cases on community.rsa.com.

[mark.bakkers]

I have created an account not yet connected to our company (cause with registration that gave and error). How am I able to connect to my companies cases? I do not find the correct support channel to raise a case (catch21?)

[EricaChalfin]

@mark.bakkers,

Welcome to the RSA Community! We are so glad you joined us. I moved your request to the RSA Community Support Forum. That team will be able to get your access issue sorted out.

Once that's done, be sure to come back to the SecurID discussion board to keep up on questions and posts from other users of the SecurID product suite, our product management team, our SEs and PS team.

[MohitVerman · Accepted solution]

Hi @mark.bakkers,

Thanks for connecting with us. Now you should be able to access the case portal as well.

Regards,

Mohit Verman

[mark.bakkers]

Thanks I can see now I am able to create a case.

[mark.bakkers]

Sorry The mandatory fields RSA product set, Request for, RSA version I cannot fill in...So unable to save this case.

Can you please help @MohitVerman @EricaChalfin ?

[MohitVerman · Accepted solution]

Hi @mark.bakkers,

Thanks for connecting with us.

Please contact RSA Support via the RSA Community Contact Form (community.rsa.com/contact) and reference this article so that your account can be properly synchronized.

Regards,

Mohit Verman