Re-register for RSA link partner says e-mail is already registered

[GabrielPereira]

Hello,

my current account hasn't the status as RSA partner, so I tried to re-register my Account as RSA link partner, as described in the following document: 000035296 - How can I re-register as a customer or partner on RSA Link? 

Entering my email I got the notifcation displayed that my email is already registered for RSA Link (Shown in the attached Screenshot).

How can my account be updated that I get the RSA Link Partner Access? Is there a way to delete my account and I register a new one?

Thank you in advance!

Kindly,

Gabriel Pereira

[_EricaChalfin]

Gabriel Paiva Pereira‌,

I resolved an issue with your account. Please go to https://community.rsa.com/register and try again.  

Regards,

Erica

[GabrielPereira]

Hello,  I did the register process again but i keep seeing the unauthorized error when trying to access some pages like

https://community.rsa.com/docs/DOC-85202  and  https://community.rsa.com/docs/DOC-101871 

could help me?

[_EricaChalfin]

Gabriel Paiva Pereira‌,

In reviewing your records, I am not seeing your account associated with any user groups or linked to any entitlements, such as a contract number, serial number, etc.  Downloads are only allowed for users with a valid entitlement.  When you re-registered, in addition to clicking I am an RSA Customer or Partner, did you also select serial number, site ID or contract number under Type and then key in the appropriate value in the Serial Number field, as in the example below?

Once you do that you should have access to the downloads you need.

Regards,

Erica

[GabrielPereira]

Erica

I provided the site id # <redacted site ID> when registering again. Now it does not let me re-register as previously can you help me?

Gabriel Paiva Pereira

Cyber Security Operation Center

Tel.: +55 11 4097-4086

www.ish.com.br<http://www.ish.com.br/>

[_EricaChalfin]

Gabriel Paiva Pereira‌,

I redacted your site ID information in your post above.  That sort of Personally Identifying Information (PII) should not be posted on RSA Link. See https://community.rsa.com/community/products/securid/blog/2018/11/27/tips-for-posting-questions-to-the-rsa-securid-access-community.

I reset your account again so please go back to https://community.rsa.com/register and enter your email address and name again then check the I am a customer or partner box, select site ID as the type and enter the ten-digit site ID.

Regards,

Erica

[_EricaChalfin]

Gabriel Pereira‌,

Please let me know if you are still having an issue.

Regards,

Erica

[GabrielPereira]

Hello,

I am still having the same issue, I opened a case with RSA support to solve it.

[_EricaChalfin]

Gabriel Pereira,

I see the suggeston was made to try using your RSA NetWitness serial number.  Does that work for you?

Regards,

Eria

[tgolovanov]

Hello,

I have the same issue. I can't re-register my account, because at first I didn't provide any SN to my customer access. Now if I try to add the SN, I get:

Our records show that this email is already registered for the selected Community. Please click here to recover your password.