Re-register for RSA link partner says e-mail is already registered

[tgolovanov]

Hi all,

I have the same issue as in topic 492272. I can't re-register my account, because at first I didn't provide any SN to my customer access. Now if I try to add the SN, I get:

Our records show that this email is already registered for the selected Community. Please click here to recover your password.

Can anyone help me?

Thanks,

BR

[_arafat]

I have the same issue also.

[victorlaucas]

Hi @tgolovanov, 

I'm sorry you are having this issue. 

I advise you follow the steps here to contact support to assist you with this issue or reach out to your dedicated support manager if you have one.

Thanks!

[tgolovanov]

Dear @victorlaucas ,

thanks, but I've already checked the described steps. In my previously mentioned post, an RSA Administrator has somehow reset the account of an affected user and added the SN to the account information.

Is it possible that you do the same?

I don't have a dedicated support manager.

Thanks and BR

[tgolovanov · Accepted solution]

Hi all,

after 5 months the re-registration has worked now. I guess it just takes time or else somebody at RSA has done "something".

Thanks anyway,

BR