Salesforce error opening support Case

[MarieJoseeBenNa]

Hi,

when i try to browse "My cases", I have a Salesforce SSO error with the following message :

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

What cans I do to resolve this issue ?

[GeorginaRiso]

Hi,

One of the reasons for an SSO error is when a customer tries to access certain areas in the portal but they haven't registered providing a product detal.

If you haven't fully registered, please follow the instructions on this link: How to register for an RSA Link account 

If you have, but you still have this error, please open a support ticket:

How to contact RSA Customer Support

https://community.rsa.com/docs/DOC-1294

• If you are already registered to the portal, please use option 1 from that link.

• If you have RSA Link portal access issues, please use the option 4 (the webform).

I hope this solves your issue