Salesforce error opening support case

[NielsKlein]

Hello,

when browsing to "my Cases" (https://community.rsa.com/cases) I receive the following error: 

We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

This was working previously, and when checking the RSA Link (RSA Security Inc. Registration Portal ) it shows that my email already was registered (Our records show that this email is already registered for RSA Link)

Can you advice what to do?

[BillBurnam]

I am getting the same error and can not access any of my cases or open new cases

[SteveWoodley]

Hi Niels,

Hope you are well.

I am also getting the issue. Also having an issue calling the support number.

[_EricaChalfin]

Niels Klein‌, Bill Burnam‌, Steve Woodley‌,

We are aware of an issue with RSA Link and accessing Case Management.  Our IT department is investigating the issue.  I will supply updates on the issue as I receive them.

Regards,

Erica

[_EricaChalfin]

Niels Klein, Bill Burnam, Steve Woodley,

Please try to access case management again and let me know if you sill see the SSO error.

Regards,

Erica

[BillBurnam]

It appears to be working now.

-Bill

[_EricaChalfin]

Bill Burnam‌,

Thank you for your patience while we resolved the issue.

Regards,

Erica

[NielsKlein]

Thanks, all good now!

You can close and archive this thread.

[GanongTareg]

Hi All,

Getting the same issue as the original post still, been trying over the last couple of days.

Can't even place a support call.

Is this still happening to anyone else?

[BillKwok]

It's June 22nd and I am having the same issue.