SalesForce SSO Error - My Cases

[TIFFANYIRELAND]

I put in a case yesterday because my access to downloads wasn't correct. Today, I can log into the community, but when I try to go to "my cases", I get a SalesForce error. I've tried both Firefox & Edge, as well as clearing my cookies. Please help.

[TIFFANYIRELAND]

Another person on my team is having the same error when logging in. Is there an issue with the portal?

[_EricaChalfin · Accepted solution]

Tiffany Ireland‌,

I've moved your question to the RSA Customer Support" data-type="space space,  since its not a product-specific question.

I know you have been  a part of the community for a while and have registered as an RSA customer/partner.  Since this is the case, please How to contact RSA Customer Support by submitting the form at https://community.rsa.com/contact and they will assist in resolving the issue as quickly as possible.

If your coworker is new to RSA Link please have them review 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link.

Regards,

Erica