Unable to access Case Portal or any software Patch Download Page

[klutz]

Good Morning,

I have attempted to contact support via phone however there have been significant issues attempting to get a hold of anyone. I am currently blocked from accessing the download page or the case portal. Additionally I was looking for information regarding the 1.2 Log4j vulnerability finding that is appearing in RSA 8.7 and wondering if that will be fixed and if not why? Thank you in advance.

[MohitVerman · Accepted solution]

Hi @klutz,

Thanks for connecting with us. We have provided you access to the Case Portal page. Please let us know which download page you want to navigate to by providing us the URL.

Regards,

Mohit Verman

[klutz]

https://community.rsa.com/t5/securid-authentication-manager/tkb-p/authentication-manager-downloads
https://community.rsa.com/t5/forums/recentpostspage/post-type/thread/board-id/auth-agent-windows-downloads
Those two pages to start, thank you.

[MohitVerman · Accepted solution]

Hi @klutz,

Please check now. Thanks

Regards,

Mohit Verman