Unable to access community.rsa.com posts

[HughLarkin]

I'm unable to access community pages such as:

https://community.rsa.com/docs/DOC-32414 

https://community.rsa.com/thread/188472 

Can you investigate?

Thanks!

Hugh

[_EricaChalfin · Accepted solution]

Hugh Larkin‌,

The two articles you referenced are in the RSA Archer Customer/Partner Community" data-type="space‌, which is only accessible to users who registered with RSA Link with an RSA Archer license key, site ID, or contract number. 

For information on how to re-register with the entitlement information, see https://community.rsa.com/docs/DOC-66401 

Regards,

Erica

[HughLarkin]

Hi Erica,

Thanks for taking the time to answer my question.  I'll need to find the contact internally to find out our RSA Archer License Key, Site ID or Contract Number.

I am currently trying to provide an estimate for a work effort (quite urgently). Unfortunately your registration process was quite misleading when it says that I could uncheck the "RSA Customer or Partner" box and "You will be able to participate in Community".  This has wasted time in achieving my goal.  Please provide this feedback to your website team to clarify for future users.

I hope this feedback will be useful.

Hugh