Unable to access 'Manage My Team" via Support > Case Portal

[jlim23]

From the top of the page, if I navigate from 'Support' > 'Case Portal' > 'Manage My Team', I get an error message:

If I'm in Case Portal itself and try to Manage My Team, it is greyed-out:

Is there a new location where I can manage my team members?

Thank you.

[victorlaucas · Accepted solution]

Hi @jlim23, 

Apologies for the delay in response, the Manage my Team functionality has been decommissioned. We expect it to return as part of myRSA later this year. 

[jlim23]

Thank you, Victor. That's good to know.  Do you have a timeline of when it will return?

[johnbenson1]

Hi,

If the Manage My Team feature has been decommissioned, then how should I proceed to add new Team Members?

Thanks,

John

[Jai]

If the 'Manage My Team' option is being decommissioned, why is it still an option to select from the main page ? And to repeat the question from above from johnbenson1, what are the alternatives ?

[LaneFrazier]

Would like an update as to how we are suppose to add team members so that they can open support cases. Had a new team member create an account today and create new case does not work for him.

Also placed phone call this am approx 10:00 am central...left all info and have had no reply at all from RSA today as of 5:00 pm central.