Unable to create new case

[ddeidda]

Good morning,

as soon as i go to "Support -> Create new case" it shows me the message "Access not permitted".

Is this expected? How can I solve it?

Thanks in advance.

Best regards,

[MohitVerman · Accepted solution]

Hi @ddeidda,

Thanks for connecting with us. You can try it now.

Regards,

Mohit Verman

[ddeidda]

Thank you mohit! I can confirm it works now.

By the way i do not have an account associated and i cannot open a case, it says to contact a community administrator, is it something you can help me to solve? 

Thanks in advance.

Best regards,

Davide

[MohitVerman · Accepted solution]

Hi @ddeidda,

Thanks for connecting with us further. We would like to recommend you to contact RSA Support via the RSA Community Contact Form (community.rsa.com/contact) and reference this article so that your account can be properly synchronized.

Regards,

Mohit Verman

[snascimento]

Hi Mohit,

I'm having the same problem! Can you help me?

Regards,

Samuel Nascimento

[MohitVerman · Accepted solution]

Hi @snascimento,

Thanks for connecting with us. You should be able to access the case creation page now.

Regards,

Mohit Verman

[snascimento]

Hi Mohit,

Now I can, however I get the following message:

Unable to identify any company accounts associated with the user.

How do I associate my user with a company account?

Regards,

Samuel Nascimento

[MohitVerman · Accepted solution]

Hi @snascimento,

Could you please check now. It works ifne.

Thanks

Mohit Verman