Unable to Create New Case

[sean1]

Hello,

When I try to create a new support case it says "Access not permitted" and "The page you are trying to access is temporarily unavailable. We apologize for the inconvenience." Can I be granted these permissions please?

Thanks!

[EricaChalfin]

@sean1,

Welcome to the RSA community! I do appreciate you bringing this to our attention. It is disappointing for us when your first time using the community is not the ideal experience.

I was just able to successfully create a case online. Would you please try again? If you are still having an issue, please let me know. If you need assistance with a technical support issue, please contact support by email or phone while we sort out the issue you are having with the portal.

[mochno]

I have same problem after created log in. 

[MohitVerman · Accepted solution]

Hi @sean1,

Thanks for connecting with us. Could you please navigate to the URL and do the follow the stuff over there.

What should I do if no accounts are found when opening a support case?

Regards,

Mohit Verman

[mochno]

Yes i can log in case. Thanks.

(not sure why every new users must have your intervention to enable it)