Unable to create new support case > RSA Product Set drop-down menu contains nothing

[jlim23]

I'm unable to send/submit a new support case because I can't select anything in the RSA Product Set drop-down menu:

Even the other drop-down menus don't function, but I can type certain letters to find an item.

Can this be fixed so that I can submit my case?

[JoshDonahue]

Hi jlim23 - we will look into this issue.

In the meantime, please call Support on +1 800 995 5095 to open a new Support case.

Thank you!

[jlim23]

Thank you, Josh!  I just realized I posted this issue in the wrong discussion forum.  I opened up a support case using the number provided by you.  Thanks again!

[KevinDouglas]

Hi jlim23,

Internal IT has indicated the issue should be resolved.

Please retry a case submission and let us know how it goes.

Regards,

Kevin

[MohitVerman · Accepted solution]

Hi @jlim23,

Can you please try to raise the support case now? The fields will be populated. Thanks

Regards,

Mohit Verman

[jlim23 · Accepted solution]

Success!  Thank you, Kevin and Mohit!