Why I'm unable to access to My Cases?

[JoseMendozaZert]

Hi all. When clicking on "My Cases" at the top of RSA Link page, I get this message:

So... I can't start a support case for Link... do you have any idea about this?

Jose

[jeffshurtliff · Accepted solution]

Hi Jose Mendoza Zertuche‌,

You are seeing that error because you do not have any active maintenance contracts associated with your account.  (Refer to the article entitled https://community.rsa.com/docs/DOC-84938  for more details.)

That being said, because you are an RSA employee you should engage the RSA Link team directly rather than submit a support case via the RSA Customer Support team.  (See the internal RSA Link Policies & Procedures Guide for more information.)

Thanks!

Jeff