A "Service Unavailable - DNS failure" message is displayed when attempting to view a page on RSA Link

[#1]

Article Number

000037814

Applies To

This article applies to the following website:

• RSA Link (community.rsa.com)

Issue

When attempting to visit the RSA Link website I am only seeing a simple error message page similar to the example below.

Service Unavailable - DNS failure
The server is temporarily unable to service your request. Please try again later.

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Cause

This error message indicates a service interruption on the Khoros JX (formerly Jive-x Cloud) platform on which RSA Link is built. It is experienced on very rare occasions during platform maintenance events and should last no more than a few minutes.

Workaround

If you experience this issue, wait a few minutes and try to access the page again.

If you continue to see the error after five minutes or more have passed, the following options are available:

• Check the Khoros Status Page, particularly under the JX Communities section, for any scheduled maintenance and/or service interruption messages.
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• Report the issue to RSA Customer Support using the online web form here:  https://community.rsa.com/contact