Error message "A server error has occurred" when attempting to register for an RSA Link account

[#1]

Article Number

000036783

Applies To

RSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: RSA Link Registration Portal (community.rsa.com/register)
Platform: Web Browser

Issue

The error message below is displayed when attempting to register for an RSA Link after entering the required information and clicking the Continue button.

A server error has occurred. Please refer to server logs for more information.

Image description

Cause

This issue can occur in rare circumstances if there is an issue with the registration portal.

Workaround

If you receive this error, please wait a few minutes and attempt to register again. 
 
If you continue to get the error, please contact RSA Customer Support using the form at https://community.rsa.com/contact to report the issue so that it can be resolved as quickly as possible.